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General

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  • Why am I not able to make plan/billing changes even though I'm receiving invoices and notifications for the team?
  • How do I reduce my team size or change my plan?
  • How do I cancel or change my team's plan after the current billing cycle ends?
  • How am I charged for additional users when adding to my current Pro annual team?
  • How do I upgrade my account?
  • Can I get a quote?
  • Why has my account been deactivated?
  • How do I update my billing information?
  • I'm seeing a 'deactivated due to non-payment' message. What now?
  • How do I add our address to our invoice?
  • My credit card was declined - what do I do?
  • I tried using my credit card to pay for Pro, but the card was declined. What do I do?
  • Why was my card charged multiple times today?
  • I paid for Postman Pro, but haven't received an activation email yet. What do I do?
  • How do I make a member of my team ONLY admin or ONLY billing so they don’t take up a paid spot?
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