You are experiencing one of the following issues
- You have received an email notification saying that the payment failed since the credit card was declined.
- Despite a successful transaction, you see a Something went wrong error message on the billing page.
How to unblock yourself
The payment failed
- Try using the same card after a while, or try another card
- Please contact your credit card provider for further clarifications
Something went wrong
Navigate to the Invoices tab on the billing page to confirm the invoice status. The error might be a temporary glitch.
If you're still experiencing issues after trying the options above, provide the transaction details and/or screenshots of the error message to firstname.lastname@example.org so we can investigate further.