I can't update my payment details

You are experiencing one of the following issues

  • I am unable to access the billing overview.
  • I am unable to update the billing information.
  • I removed the Billing role from my user account by mistake. Our team is left without any Billing role.
  • I want to manage my team's plans and payments.

What to expect

  • Billing roles can be granted by a fellow team member with a billing role, an Admin or a Super Admin (Enterprise plans only).

  • Admin members can’t manage the team's plans and payments. 

Note: The Super Admin role is only available on Enterprise plan.

Unblock yourself

If someone in your team either has a Billing role, an Admin role, or a Super Admin role, request them to update your role from Manage Team.

Have more questions? Submit a request