I’m having trouble with the Interceptor

You are experiencing one of the following issues

  • The interceptor is disconnected.

  • I am having trouble intercepting cookies.

  • My session is interrupted.

How to unblock yourself

The interceptor is disconnected

  • Use Postman v 10.17.4 or higher to include all the recent improvements we’ve made to the interceptor.

  • Ensure your browser is up and running and your Postman application is open.

  • Remove all the Interceptor dependencies and reinstall the Interceptor. Open Postman and go to View > Developer > Show DevTools (Current View) and enter pm.interceptorInstaller.reset(). Restart Postman, your browser, and install the Interceptor.

Cookies aren’t captured

Make sure the “Capture Cookies” checkbox in the app is selected.


Screenshot 2023-09-12 at 14.33.04.png


Interrupted session

You can run an interceptor session in only one browser at a time. Initiating a session in another browser will automatically terminate the previous one.


If you are still experiencing issues, submit a support request with the following information:

  • A screenshot of the interceptor connection status.

  • Your Postman desktop app version (Gear icon > Settings > About).

  • The Interceptor extension version.

  • Your OS and OS version

  • Your browser and browser version

Have more questions? Submit a request