Articles in this section

See more

I am having trouble accessing my Postman account

Avatar
Cyrielle Hadamitzki
  • Updated
Follow

You are experiencing one of the following issues

I am trying to reset my password, but I don’t receive the password reset email

  • If you don’t see the email coming into your inbox, check your spam folder.
  • If you don’t see it in your spam folder, allowlist noreply@notifications.getpostman.com in your email client, or domain policy. Then, try to reset your password again.

I need to make a payment but I cannot sign in to my Postman team

This can happen if your email has been registered as the Company email address, it is the email where we send invoices. Note: This is different than the Billing role. 

Having your email registered as the Company email of your Postman team doesn't necessarily make you part of the team.

To make the payment of your Postman team, you need to:

  • Have a Postman account. If you don't have one, go here to create one. 
  • Join your Postman team 
  • Request the Billing role. Note: Only a team member with the billing role can grant the Billing role. 

I don’t have access to the email associated with my Postman account to reset my password

The password recovery process is self-serve. Our Support team will not be able to assist in changing the email address as we want to ensure protection access to data and we don’t want to inadvertently give unauthorized access.

If the previous email address was a company-provided email, then the account is the property of that company as it could contain company-specific data.

I am trying to sign in with my username and password, an error says that the combination didn't work

This can happen if your team has disabled the Postman Password authentication method and forces you to sign with single sign-on (SSO). Try to sign in with SSO.

After entering my login and password, I see a Something Went Wrong error

It is possible that the connection to our servers is blocked. To confirm, try a different network. If it works, allowlist the following domains on your network firewall to allow WebSocket connections for Postman.

*.getpostman.com
*.postman.co
*.pstmn.io
*postman.com

By default WebSocket connections use the same ports as HTTP (80) and HTTPS (443).

I'm having trouble accepting the invite to join my team

Refer to this help center article to unblock yourself. 

I am unable to sign in with single sign-on

Refer to this help center article to unblock yourself. 

Related articles