I am having trouble accessing my Postman account

You are experiencing one of the following issues

Unblock Yourself

I am trying to reset my password, but I don’t receive the password reset email

I need to make a payment, but I cannot sign in to my Postman team

  • This can happen if your email has been registered as the Company email address, which is the email where we send invoices.

    Having your email registered as the Company email of your Postman team doesn't necessarily make you part of the team. 
  • To make the payment for your Postman team, you need to:
    1. Have a Postman account. If you don't have one, go here to create one.
    2. Join your Postman team
    3. Request the Billing role. 

I don’t have access to the email associated with my Postman account to reset my password

  • The password recovery process is self-serve.
  • Our Support team will not be able to assist in changing the email address as we want to ensure protected access to data, and we don’t want to inadvertently give unauthorized access.
  • If the previous email address was a company-provided email, the account is the company's property, as it could contain company-specific data.
    • Our Support team recommends contacting the company's IT department to help recover access to the data.

I am trying to sign in with my username and password, but an error says that the combination didn't work

After entering my login and password, I see a Something Went Wrong error

I am unable to sign in with single sign-on

I am seeing an error saying that my Postman account has been deactivated

 



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