If you’re troubleshooting an issue with the Postman Desktop app, our support team might ask you to send us any of the following information:
- Application logs: Background information about events that have occurred in Postman. They can include errors and warnings as well as informational events.
- HAR files: Record information exchanged between you and Postman’s server.
How to collect application logs
Launch the Postman Desktop app and then follow these steps:
- Open View > Developer
- Select View Logs in Finder (macOS) / View Logs in Explorer (Windows) / View Logs in File Manager (Linux). Your OS file manager will open the logs directory which contains your application logs.
- Select all files and create a single .zip file.
Note: In the event that you are having issues opening the Postman Desktop app, try to access the logs by opening the logs directory.
Generate a HAR file from the Postman desktop app
Launch the Postman Desktop app and then follow these steps:
- Go to View > Developer
- Select Show DevTools (Current view)
- Open the Network tab and check the box Preserve log
- Start recording network log. Note: If you see the red recording circle, it means that it already records. Make sure to first stop recording and then start the recording again.
- Replicate the issue that requires troubleshooting.
- Export the HAR files by clicking the downward arrow
Export HAR…
Note:
- Logs only contain collection-related information (i.e., the collection IDs and user IDs).
- Information about your synced data is displayed in the renderer-shared file(s). You can redact anything you don't want to share with Postman.