If you’re troubleshooting an issue with the Postman Desktop app, our support team might ask you to send us your application logs and/or your network logs in order to help diagnose the issue.
How to collect application logs
Launch the Postman Desktop app and then follow these steps:
- Open View > Developer
- Select View Logs in Finder (macOS) / View Logs in Explorer (Windows) / View Logs in File Manager (Linux). Your OS file manager will open the logs directory which contains your application logs.
- Select all files and create a single .zip file.
Note: In the event that you are having issues opening the Postman Desktop app, try to access the logs by opening the logs directory.
How to collect network logs
Launch the Postman Desktop app and then follow these steps:
- Open View > Developer
- Select Show DevTools (Current View)
- Open the Console tab and take a screenshot of the whole window. The shared view shows logs of the actions you take in the app, such as the deletion of a collection.
- Start again at step 1, but this time, select Show DevTools (Shared) and then open the Console tab and take a screenshot of the whole window. The shared view shows your sync activities. Any error due to a sync issue should appear in this window.
Note:
- Logs only contain collection-related information (i.e., the collection IDs and user IDs).
- Information about your synced data is displayed in the renderer-shared file(s). You can redact anything you don't want to share with Postman.
How to open the developer console
To open the developer console window in Google Chrome, use the keyboard shortcut Ctrl + Shift + J on Windows or Cmd + Option + J on macOS.
Alternatively, go to the Chrome menu, select View > Developer > Developer Tools.