You are experiencing one of the following issues
- I am unable to access the billing overview.
- I am unable to update the billing information.
- I need to transfer the Billing role to another user in our Postman team but the only user with the Billing role left the company.
- I removed the Billing role from my user account by mistake. Our team is left without any Billing role.
- I want to manage the plans and payments of my team.
What to expect
- Billing roles can only be granted by a fellow team member with a Billing role.
- Admin members cannot manage the plans and payments of the team.
Note: A Super Admin role is being considered for development. You can track progress and upvote this issue on GitHub.
If someone in your team has the Billing role, request them to update your role from Manage Team.
If no one in your team has the Billing role, submit a support request and we will do it for you. To help us confirm your identity, make sure you provide the following information in your support request:
- A copy of your invoice or previous receipt number or your current Postman team URL.
- The email address of the user that should be assigned the Billing role.