You are experiencing one of the following issues
- I am unable to access the billing overview.
- I am unable to update the billing information.
- I need to transfer the Billing role to another user in our Postman team but the only user with the Billing role left the company.
- I removed the Billing role from my user account by mistake. Our team is left without any Billing role.
- I want to manage the plans and payments of my team.
What to expect
- Billing roles can only be granted by a fellow team member with a Billing role or by a Super Admin (Enterprise plans only).
- Admin members cannot manage the plans and payments of the team.
If someone in your team either has the Billing role or a Super Admin role, request them to update your role from Manage Team.
If no one in your team has the Billing role or a Super Admin role, submit a support request and we will do it for you. To help us confirm your identity, make sure you provide the following information in your support request:
- A copy of your invoice or previous receipt number or your current Postman team URL.
- The email address of the user that should be assigned the Billing role.