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I need the Billing role to access payment details

You are experiencing one of the following issues

  • I am unable to access the billing overview.
  • I am unable to update the billing information.
  • I need to transfer the Billing role to another user in our Postman team but the only user with the Billing role left the company.
  • I removed the Billing role from my user account by mistake. Our team is left without any Billing role.
  • I want to manage the plans and payments of my team.

What to expect

  • Billing roles can only be granted by a fellow team member with a Billing role or by a Super Admin (Enterprise plans only). 
  • Admin members cannot manage the plans and payments of the team. 

Note: The Super Admin role is only available on Enterprise plans.

Unblock yourself

If someone in your team either has the Billing role or a Super Admin role, request them to update your role from Manage Team.

If no one in your team has the Billing role or a Super Admin role, submit a support request and we will do it for you. To help us confirm your identity, make sure you provide the following information in your support request:

  • A copy of your invoice or previous receipt number or your current Postman team URL. 
  • The email address of the user that should be assigned the Billing role.


Have more questions? Submit a request