HAR files are HTTP Archive files in which the requests for a webpage or browser session can be recorded. These files help support track if you are getting the necessary data to render graphs, display your collections, etc. This expedites finding answers and cuts down on the back and forth with an agent. Below are the instructions for exporting a HAR file to send to support.
- Open up Google Chrome
- Open the Chrome Dev Tools
- Click on the Network Tab
- Make sure preserve log is selected and refresh the page
- Export the HAR file by clicking the arrow
