You are experiencing one of the following issues
I purchased Postbot, but my Postbot limit didn’t get updated.
What to expect
Postbot can be purchased as an add-on and must be assigned to a user for the updated limit to take effect.
Unblock yourself
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Go to Product access
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Select Add Members to add users to Postbot.
If you are still facing this issue, please submit a support request with the following information in the request:
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Screenshot of the error message.
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The user's email address assigned to Postbot.